Queue Management System (QMS)

THERE IS NO TIME FOR INEFFICIENCY

Bloom enables businesses and organizations to improve their customers' experiences by knowing and identifying appropriate metrics to improve efficiency of the service and deliver real value to customers through comprehensive analysis of the feedback. It also enables professionals and experts to provide the best experiences to their customers through selfservice scheduling

PARTNER DETAILS

• A Portuguese company dedicated in the queue management system and the digital signage.
• Q-Better’s focus is to create a powerful systems that help businesses and organizations to improve their customers’ experience, mainly in the fields of queue management, digital signage and analytics.
• Their team works effortlessly to develop quality products and to ensure continuous assistance to all their customers and partners

Introduction

We are living in the age of convenience, technology and the virtual-environment that making life everyday simpler and faster, People’s need and desire for practical solutions are growing like never before.

Bloom enables organizations to shape their customer journeys, measure relevant metrics for service efficiency improvement, and cocreate value through customer feedback analysis

• Refines every service touchpoint improving the overall customer journey’s quality.
• Empowers the frontline employees with user-friendly tools and useful information.
• Scalable, flexible and able to evolve together with the organization.
• Allows managers to apply a sophisticated measurement model and make data-driven decisions.

• Adaptable to the different scales of industries
• Perfectly accommodates the customer flow changes
• All customer interfaces allow multi-languages configuration.
• Can be easily integrated with other systems

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System Components

DESIGNING AND DELIVERING VALUABLE EXPERIENCES BECOME MUCH EASIER WITH THE COMPLETE AND INTEGRATED SOLUTION PROVIDED BY BLOOM.

• Ticket Dispencer: stand kiosk – (Black or White) – thermal printer – 10”/15” touch screen.
• Ticket Dispencer: Wallmount – (Black or White) – thermal printer – 15” touch screen.
• Ticket Dispencer:Compact – thermal printer – 10” touch screen.
• Waiting area displays: The waiting conditions can be improved by placing displays showing dynamic content, and notifying customers when it is their turn.
• Counter display:can be used to identify the respective counter or the last called ticket, so when customers are called they will know exactly where they need to go.
• QM-PAD:is an user-friendly application intended for tellers to call and manage tickets in the assigned queues.
• Tablet Kiosk:Tablet Kiosk is a simple and paperless solution for tickets generation.
• Bloom Concierge:Through Bloom Concierge, the frontline is able to: • Check real-time information about the waiting conditions. • Generate a ticket for the customer, and fill any required information. • Schedule an appointment for the customer.
• Bloom Extender:Bloom Extender is a multifunction application for Android tablets.
• LED display:will highlight the last called ticket. It is a PoE device.
• Digital Signage:Bloom can be integrated with third-party digital signage systems.

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& More

Allows professionals to manage appointments and give their customers a better experience through self-service scheduling.

1. It saves time for organizations, staff, and customers
2. Online scheduling is both cost-effective for the organization and convenient for the customer (24/7 access)

Allows customers to remotely queue for their turn, while continuing with their day to day life. Through the application, customers can:

1. Check the waiting conditions in real-time before generating a ticket
2. Search by site or service, based on their geographic position
3. Receive in-app notifications
4. Cancel the ticket at any time

Bloom’s platform provides tools to collect, analyze, and act on feedback in a complete system for measurement of the customer journey. Centrally, the system has the same data and statistics features of the local back-office, but with an essential increment, it compiles data from the entire network, including Bloom Appointments module.